Refunds and returns

Last updated 14 October 2026

Every needle7 piece is made to order for one person, so it can't be resold. That shapes how returns work.

Custom pieces

Personalised items can't be returned for a change of mind. If something is wrong with your piece, for example the embroidery doesn't match the design we confirmed, or it arrives damaged, tell us within 7 days of delivery with a photo and we will remake it or refund you.

Pick-up service

If we collect your item and then can't embroider it, we return it and refund the service fee. Once embroidery has started, the fee isn't refundable.

Ready-made pieces

Unused ready-made pieces in their original condition can be returned within 7 days of delivery. Return shipping is paid by you unless the item is faulty.

How to ask

Email hello@needle7.com with your name and request details.